NetSuite’s customer service capabilities allow organisations to provide more efficient, responsive, and personalised support to their customers, leading to higher satisfaction levels and stronger customer relationships. The integrated case management system enables customer service teams to track, prioritise, and resolve customer inquiries, issues, and requests efficiently. Cases can be automatically assigned, escalated, and tracked through their lifecycle.
Customer service representatives can access a complete history of interactions with a customer, enabling them to provide personalised and informed support to customers and thereby improve customer satisfaction.
NetSuite offers robust capabilities for Business Intelligence (BI) and reporting, enabling organizations to gain valuable insights into their operations, make data-driven decisions, and drive business growth. Several benefits that can be achieved with NetSuite are:
NetSuite is a Dashboard driven application witch offers robust reporting and analytics capabilities. This allows your teams to track key performance indicators (KPIs) such as sales pipeline, conversion rates, and revenue growth. This data-driven approach helps all staff to make informed decisions and adjust their strategies as needed.
NetSuite Finance and Accounting is a comprehensive cloud-based software solution that empowers businesses to efficiently manage their financial operations. This robust platform offers a wide range of features, including general ledger management, accounts payable and receivable, financial reporting, and budgeting. NetSuite streamlines financial processes by automating tasks like invoice processing, expense tracking, and reconciliation, thereby reducing manual errors and saving valuable time.
NetSuite Procurement & Order Management is a comprehensive software solution designed to streamline and optimize the entire procurement process for businesses of all sizes. With this powerful system, organizations can efficiently manage their purchasing activities, from order creation to supplier management and inventory control.
NetSuite delivers a 360 degree view of your customers. With NetSuite, sales teams can access a comprehensive view of customer information including order and payment history along with previous customer communication. This allows your sales team to deliver more personalised interactions and understand the customers needs better. The system also allows for an integrated Upsell engine to ensure your sales team maximise the potential revenue from every customer interaction.